1. Privacy Policy

This policy explains how you collect, use, and protect the personal information of your customers. It ensures compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the IT Act, 2000.

Key sections:

• Information Collection: What personal data you collect (e.g., name, email, phone number, payment information).
• How Information Is Used: Purpose of using the data (e.g., order fulfillment, customer support, marketing).
• Data Protection: How you protect user data (e.g., encryption, secure payment gateways).
• Third-Party Sharing: Clarify if customer data is shared with third parties (e.g., payment processors) and under what conditions.
• Cookies Policy: Information on how cookies are used on your site.
• Data Retention: How long you store customer data and the process for deletion.
• User Rights: How users can access, correct, or delete their data.

2. Terms and Conditions (T&C)

This is a legally binding agreement between you and your users. It outlines the rules for using your website and purchasing digital products.

Key sections:

• Introduction: General overview of your website and services.
• Acceptance of Terms: Agreement by the user to abide by the terms when accessing the website.
• Product Description: Clear descriptions of your digital products, including licensing details (e.g., non-exclusive, non-transferable).
• Account Creation: If users need to create accounts, mention requirements and responsibilities.
• Payment Terms: Details on the pricing, accepted payment methods, taxes, and refunds.
• Delivery of Digital Products: How and when users will receive the product (e.g., via email, download links, etc.).
• License to Use: Explain the usage rights of the digital products (e.g., personal use, no redistribution).
• Prohibited Uses: List what users are not allowed to do with the digital product (e.g., reselling, sharing).
• Dispute Resolution: Process for resolving disputes, including jurisdiction (usually the courts in India).
• Limitation of Liability: Limit your liability in case of any issues with the digital products.

3. Refund & Return Policy

Since you are selling digital products, having a clear refund and return policy is important.

Key sections:

• Eligibility for Refunds: Specify whether refunds are offered for digital products and under what conditions (e.g., if the product is defective or you provide a faulty download link).
• Non-Refundable Products: Generally, digital products are non-refundable, but you must specify the conditions.
• How to Request a Refund: Provide users with instructions on how they can request a refund, including the time frame.
• Exceptions: Any exceptions to the refund policy (e.g., in case of immediate download or usage, refunds might not be available).

4. Shipping & Delivery Policy

Although digital products do not require shipping, you should still mention how your digital products are delivered to customers.

Key sections:

• Delivery Method: Describe how customers will receive the digital product (e.g., email with a download link, access to a member portal).
• Time Frame: Specify the time frame for delivery after a purchase is made (e.g., within 24 hours of payment).
• Delivery Issues: Explain the process if there are issues with the delivery (e.g., broken download link, missing product).

5. Disclaimer

This policy limits your responsibility for issues or damages related to your products and services.

Key sections:

• Accuracy of Content: A disclaimer that your website content (product descriptions, images, etc.) is as accurate as possible but might not be error-free.
• No Guarantee of Results: If you offer digital products that claim to help with certain outcomes, include a disclaimer that you do not guarantee specific results.

6. Copyright and Intellectual Property Policy

This policy explains that your digital products are protected by copyright and outlines how users can and cannot use the products.

Key sections:

• Ownership: State that you hold the copyright and intellectual property rights for your digital products.
• License to Use: Explain the license granted to users (e.g., personal use only, not for resale or redistribution).
• Infringement: How users should report copyright infringement and the procedure for handling it.

7. Anti-Piracy and Fair Use Policy

This is especially important if your digital products are downloadable or susceptible to piracy.

Key sections:

• Piracy Prohibition: State that piracy, sharing, or unauthorized distribution of digital products is prohibited.
• Monitoring and Enforcement: How you monitor for violations and the actions you’ll take against offenders.

8. Cookies Policy

This policy explains how you use cookies to improve user experience and website functionality.

Key sections:

• What are Cookies?: Define cookies and how they work.
• How You Use Cookies: Describe the types of cookies you use (e.g., functional, analytical, or marketing).
• User Consent: Get explicit consent from users when they first visit your site, with an option to manage their preferences.